Description:

This hands-on course is designed for entrepreneurs, business owners, and professionals who want to use AI to automate business processes and elevate customer support—without needing technical expertise. You'll learn how to integrate practical AI tools into your operations to save time, reduce costs, and improve customer satisfaction.

Participants will explore real-world examples and use easy, no-code tools to streamline tasks like customer communication, lead management, support ticket handling, and internal workflows. Whether you run a small business or lead a customer support team, this course provides the skills to work smarter with AI.

Key Highlights:

• Learn to identify repetitive tasks ripe for automation

• Set up AI-powered chatbots, virtual assistants, and automated email replies

• Automate lead management, client onboarding, and internal workflows

• Use AI to analyze customer feedback and improve service quality

• Hands-on practice with no-code tools

• Practical mini-projects to apply your learning instantly

What you will learn:

• Module 1: Introduction to AI in Business

  • What AI can (and can’t) do for businesses

  • Key AI concepts: automation, machine learning, NLP, bots

  • Business areas where AI creates value

• Module 2: Automating Business Operations

  • Common use cases: HR, sales, invoicing, appointment scheduling

  • Using no-code tools to streamline tasks

  • Connecting apps and automating workflows

• Module 3: AI in Customer Support

  • How AI is transforming service and support

  • Building chatbots to answer FAQs and handle inquiries

  • Using AI for live chat, sentiment analysis, and ticket management

• Module 4: Smart Communication and CRM Integration

  • Automating follow-ups, emails, and lead nurturing

  • Using AI with CRM platforms to personalize communication

  • Reducing churn and improving customer engagement with AI

• Module 5: Best Practices and Implementation Tips

  • Choosing the right AI tools for your business size and goals

  • Managing costs and scaling your automation gradually

  • Ethical considerations and responsible use of AI in customer interactions

• Capstone Project:

  • Create an AI-driven solution for a business challenge

• Who This Course Is For:

  This course is ideal for:

  • Entrepreneurs and small business owners looking to improve efficiency

  • Professionals managing operations, sales, or customer service

  • Freelancers and solopreneurs wanting to scale with minimal resources

  • Non-technical teams exploring the benefits of AI in business

  • Anyone curious about applying AI tools to real business challenges